FAQs

Frequently Asked Questions (FAQs)

Orders & Shipping

1. How can I place an order?

You can place an order directly on our website by adding your favorite jewelry pieces to the cart and proceeding to checkout.

2. Do you offer cash on delivery?

Yes, we offer Cash on Delivery (COD) for orders within Egypt.

3. How long does shipping take?

  • Cairo & Giza: 2-5 business days
  • Other Governorates: 3-6 business days

4. How much is the shipping fee?

We offer FREE shipping on all orders within Egypt.

5. Can I cancel or modify my order?

You can cancel or modify your order before it is shipped. Contact us as soon as possible at ajurejewelry@gmail.com to request changes.

Returns & Exchanges

6. Can I return or exchange an item?

Yes, you can request an exchange or return within 24 hours of receiving your order.

7. What if I purchased a gift and the size doesn’t fit?

No worries! Simply:

  • Send us your order receipt and a picture of the item you want to exchange via our social media platforms (Facebook, Instagram, WhatsApp) or by email at ajurejewelry@gmail.com.
  • We will arrange the exchange, and you’ll only need to cover the shipping fees.

8. Are there items that cannot be returned or exchanged?

  • Customized jewelry (including engraved or made-to-order pieces)
  • Earrings (for hygiene reasons)

9. Who covers the return shipping cost?

Customers are responsible for all return and exchange shipping fees, which are non-refundable.

Jewelry Care & Sizing

10. Can I wear your silver jewelry every day?

Yes, our silver jewelry is durable and suitable for daily wear. However, to maintain its shine, avoid exposure to harsh chemicals like perfumes, chlorine, or household cleaners.

11. How can I determine my ring size?

You can either:

  • Take a picture of your hand or your ring placed on a ruler and send it to us at ajurejewelry@gmail.com
  • Use our size chart for accurate measurements.

12. Do you offer custom jewelry designs?

Yes! We can customize any design you have in mind. Just send us an email at ajurejewelry@gmail.com or contact us on Instagram @ajuresilver , and we’d be glad to help.

13. What materials do you use?

Ajure jewelry is crafted from high-quality silver and carefully selected stones.

14. How do I take care of my silver jewelry?

  • Store it in a dry place, away from moisture.
  • Avoid exposure to perfumes and chemicals.
  • Clean regularly with a silver polishing cloth.

Payments & Warranty

15. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards
  • Bank Transfers through Instapay
  • Cash on Delivery (COD)

16. Do your products come with a warranty?

We do not offer a warranty, but we guarantee that all items are made from high-quality silver. If you notice any defects upon delivery, please contact us immediately for assistance.

Contact & Support

17. How can I contact Ajure?

  • Email: ajurejewelry@gmail.com
  • Instagram: @ajuresilver
  • Facebook: AJURE Silver